Privacy Policy

Overview

This Privacy Policy governs all services offered by Reforge Me, accessible at www.reforgeme.in and any associated subdomains. It describes the types of personal information we collect, how we use it, how we protect it, and the rights available to you as a user of our platform.

Reforge Me provides end-to-end career guidance services including career evaluation, professional resume writing, LinkedIn profile optimization, cover letter writing, interview preparation, and mock interview coaching. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy applies solely to information collected through our online activities. It does not apply to information collected offline, through third-party platforms, or through any channels not expressly covered by this document.

Consent

By accessing or using our website and services, you hereby consent to this Privacy Policy and agree to its terms in full. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time by contacting us at mereforge@gmail.com. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

Information We Collect

We collect personal information only when it is necessary to provide our services to you. The reasons for collecting your information will be made clear at the point of collection. We collect information in the following ways:

Information you provide directly: When you contact us, book a session, fill out a form, or engage our services, we may collect:

• Full name, email address, and phone number
• Professional background — your current role, industry, years of experience, and career history
• Career goals, target roles, industries, and companies you are pursuing
• Your existing resume, CV, LinkedIn profile URL, or other professional documents you choose to share
• Contents of messages, emails, or attachments you send us
• Payment and billing information processed through our secure payment partners
• Feedback, testimonials, or survey responses you provide

Information collected automatically: When you visit our website, certain information is collected automatically through standard web technologies, including your IP address, browser type and version, pages visited, time spent on pages, and referring URLs.

How We Use Your Information

We use the information we collect solely for legitimate business purposes related to the delivery of our career services. Specifically, we use your information to:

• Deliver and manage the career evaluation, resume writing, LinkedIn optimization, cover letter writing, and interview coaching services you have engaged
• Personalize your experience — understanding your career background, goals, and constraints to provide tailored guidance
• Communicate with you regarding your active engagements, service updates, session scheduling, and deliverable reviews
• Send relevant career guidance content, service updates, and promotional communications where you have opted in
• Improve and develop our services, website, and coaching methodologies based on aggregate usage patterns
• Process payments securely through our authorized payment partners
• Comply with applicable laws and regulations, and prevent fraudulent or unauthorized activity
• Respond to legal requests and protect the rights, property, and safety of Reforge Me and our clients

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Data Sharing & Third Parties

Reforge Me does not sell, trade, or otherwise transfer your personal information to outside parties, except in the following limited circumstances:

• Service providers: We may share data with trusted third-party vendors who assist us in operating our website and delivering our services — such as payment processors, scheduling tools, and email delivery platforms. These parties are contractually obligated to keep your information confidential and may not use it for any other purpose.
• Legal compliance: We may disclose your information where required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

Third-party websites linked from our site operate under their own privacy policies. We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently.

Google Analytics & Mixpanel

We use Google Analytics and Mixpanel to understand how visitors interact with our website. These tools collect anonymized information such as the pages you visit, how long you spend on each page, your geographic region, and the source that referred you to our site.

These tools collect your IP address on the date of your visit but do not collect your name or other directly identifying information. When you submit a contact form, we may associate your email with your usage data to better understand the journey from visitor to client — solely for internal service improvement.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by disabling cookies in your browser settings. For more information on how Google uses this data, visit google.com/policies/privacy/partners.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website traffic. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics, Mixpanel). These can be disabled without affecting core functionality.
• Preference cookies: Remember your settings and choices to improve your experience on return visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

For active clients, we retain your career documents and session records for the duration of your engagement plus a period of 24 months thereafter, to support any follow-up service or revision requests. After this period, data is securely deleted or anonymized unless you request earlier deletion or applicable law requires a different retention period.

GDPR Data Protection Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you are entitled to the following rights under the General Data Protection Regulation (GDPR):

To exercise any of these rights, please contact us at mereforge@gmail.com. We will respond to all verified requests within 30 days. If you believe your rights have not been upheld, you have the right to lodge a complaint with your local data protection authority.

CCPA Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, and the purposes for which it was used.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Reforge Me does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at mereforge@gmail.com. We will respond within 30 days of receiving your verified request.

Children's Information

Reforge Me's services are designed for working professionals and are not directed at children under the age of 16. We do not knowingly collect personal information from anyone under the age of 16.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at mereforge@gmail.com. Upon verification, we will take prompt steps to remove such information from our records.

Data Security

We take the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), secure storage, and access controls limiting who within our team can view your information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

Policy Changes

Reforge Me reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us:

• Email: mereforge@gmail.com
• Website: www.reforgeme.in

We are committed to resolving any privacy concerns promptly and transparently. All requests will receive a response within 30 days.